Date of Award
1-2008
Document Type
Action Research Project
Degree Name
Master of Arts in Organizational Leadership
Department
Organizational Leadership
First Advisor
Louise M. Miner
Department/School
Organizational Leadership
Abstract
Mentoring nurtures growth, encourages learning, and brings people together. In my Leadership Action Project that follows, I relate my personal and research purposes for pursuing a study of mentoring. Through a review of current mentoring literature, conducting appreciative inquiry interviews, and creating a mentoring advisory committee, I have increased knowledge and organizational support to implement a mentoring program at General Mills‟ Customer Service Center. Upon the conclusion of my research I answered the question, “What are the qualities of a successful mentoring program for new employees at the General Mills Customer Service Center?” I addressed issues of validity by employing the techniques of triangulation, respondent validation, and intervention. After answering my research question, I completed a recommendation to create a mentoring program at the General Mills Customer Service Center including a potential mentoring handbook.
Recommended Citation
Flood, Jennifer Lynn. (2008). Building Bridges: Creating a Mentoring Program focused on Training and Retaining New Employees at General Mills’ Customer Service Center. Retrieved from Sophia, the St. Catherine University repository website: https://sophia.stkate.edu/maolhonors/3
Presentation
Included in
Business Administration, Management, and Operations Commons, Human Resources Management Commons, Organizational Behavior and Theory Commons