Date of Award


Document Type

Action Research Project

Degree Name

Master of Arts in Education



First Advisor

Dr. Carol Knicker


Curriculum and Instruction


The purpose of this study was to determine the impacts of using a problem-solving approach to behavior instances within the classroom that decreases the use of office referrals. This study focuses on eighth-grade students in math and social studies classrooms. Within this study Pre- and Post-Assessments were used to gauge classroom culture, Behavior Logs to document behavior instances, a Conflict Data Gathering Tool to identify student perceptions of the private conversations, and a Teacher Reflection Chart to identify alternative behavior prevention strategies that could also be implemented. The researchers found that implementing a problem-solving approach to student behavior instances significantly reduced their use of office referrals for discretionary student misbehavior compared to previous years. The researchers plan to continue using a problem-solving approach to student behavior concerns and recommend that other educators implement the problem-solving approach as well.