Date of Award


Document Type

Action Research Project

Degree Name

Master of Arts in Organizational Leadership


Organizational Leadership

First Advisor

Louise M. Miner


Organizational Leadership


Mentoring nurtures growth, encourages learning, and brings people together. In my Leadership Action Project that follows, I relate my personal and research purposes for pursuing a study of mentoring. Through a review of current mentoring literature, conducting appreciative inquiry interviews, and creating a mentoring advisory committee, I have increased knowledge and organizational support to implement a mentoring program at General Mills‟ Customer Service Center. Upon the conclusion of my research I answered the question, “What are the qualities of a successful mentoring program for new employees at the General Mills Customer Service Center?” I addressed issues of validity by employing the techniques of triangulation, respondent validation, and intervention. After answering my research question, I completed a recommendation to create a mentoring program at the General Mills Customer Service Center including a potential mentoring handbook.