Guiding Leadership in the Development and Management of Organizational Culture A Case Study of an Organizational Culture Change Effort

Sarah A. Calkins, St. Catherine University


This study analyzes an organization undergoing a cultural change effort. This study utilizes topical literature to review current theory and definitions of organizational culture, mechanisms and considerations for cultural change and the relationship of culture and leadership. Surveys, leader interviews and observation methodologies were employed to obtain feedback, assess the change effort and role of leadership. Specifically, this study sought to answer the following research question: Is organizational culture change occurring within the support teams of the subject organization and what are the implications for leadership? The outcome of this study is an assessment of the culture change effort, recommendations and insights for the organizational leaders.