Date of Paper/Work


Type of Paper/Work


Degree Name

Master of Arts in Organizational Leadership


Organizational Leadership

First Advisor

Jacqueline Byrd, Ph.D


Organizational Leadership


Continued increases in complexity, interconnectedness and flux due to technology and globalization mean that almost everything is changing. Given such upheaval, key characteristics necessary for business success have evolved dramatically over recent decades and those emerging characteristics will continue to increase in importance. Yet in spite of the thinkers, gurus and media heralding massive and profound change for over two decades, many businesses seem to be slow in embracing the implications for their own organizations, at a time when being slow to change in and of itself would seem to be a core weakness in this new epoch. Why is this? And what can be done to help more businesses “get with the program”?

This research identifies practices that can move an organization effectively into the 21st Century, and pilots an organizational assessment instrument intended to help organizations gain awareness of these practices, identify which characteristics they may still need to develop, and guide them in making changes necessary to success in the 21st Century